Frequently Asked Questions
What Do the Different Order Statuses Mean?
Pending: The order is about to begin
Processing: The order is being processed, which is the step before execution.
In progress: The order is currently underway.
Completed: The order has been completed.
Partial:This status is for orders that are only partially completed, where some tasks are finished and others are not. The cost for the unfinished parts will be refunded to the account.
Why Do My Purchased Followers Sometimes Drop Rapidly?
The loss of data can occur due to updates and checks by different social media platforms. If there is a guarantee for replenishment, you can submit your order number on our website to get your data refilled. The submission format should be: Order Number + Refill.
Why hasn't my order started or is taking a long time to start?
First, verify that the link provided is incorrect and check whether the service description requires you to set up a bot or a public channel. Make sure there are no errors in the content you submit and that you do not place orders for the same link consecutively on the same service.
If the order is not completed within two days, it may be due to order congestion. You may cancel your order by submitting your order number on our website's ticketing system. The submission format should be: order number + cancellation. If an order is overdue or only partially completed due to unusual reasons, the system will automatically cancel the order and process a refund.
Why Was My Order Only Partially Completed?
This situation generally occurs when the system is overloaded with a large number of orders, leading to only partial completion of your order. The cost for the unfinished part will be refunded to your account.
How do I cancel my order?
Orders with incorrect links will be automatically canceled by the system. If you wish to cancel a correctly linked order, successful cancellation is not guaranteed. If the order has not yet started, it can be successfully canceled, but once the order has been started, it cannot be canceled. Please check your details carefully before placing your order.
Why was my order canceled by the system?
Check whether the link information is correct and whether the same link task is placed in the same service at the same time. The system may not be able to operate or recognize such repetitive tasks. In addition, your order may be canceled if there are too many orders queued for the current service and cannot be fulfilled quickly. In this case, you may choose to place your order using a different service.
Order Shows Completed But the Data Is Incorrect?
Submit your order number on our website's ticketing system, and we will check whether the data is complete and supplement the remaining part. The submission format should be: Order Number + Data Inconsistency.
Why Is My Recharge Not Credited?
Generally, recharge is credited within 5-30 minutes. During times of high transaction volume, there might be a delay, so there's no need to worry. If you used USDT for recharge, please check if the address and amount are accurate.
Regardless of the payment method, the payment amount needs to be precise to the unit. Carefully review the order instructions before placing an order.
If the recharge does not reach your account after a long time, please open a ticket .
Before Support , READ THIS!!
Before raising a ticket, please check the following instructions:
Do not ask us to speed up your order until the StartTime of the service has passed.
Please,check the description of the services carefully. Specifically:
StartTime We cannot interfere until the StartTime of the service has passed.
Delivery Speed We cannot deliver your order faster than it is specified there.
Refill Time Gurantee If the service isn`t guaranteed or the refill time was expiried, we cannot refill any drops.
No need to write to us every 5 minutes. Your request was accepted and sent to the provider. Please, allow up to 24 hours to process. Also, due to multiple IG platform updates, the services may work with the delays. We cannot cancel any orders if they haven`t started on time. Only speed up is possible.
Can i order the same link with different server ?
Please don't place orders for the same link on different servers and wait for one to complete or else it might get overlapped and get marked as completed for both. Please don't place orders for the same link on different servers and wait for once to complete or else it might get overlapped and get marked as completed for both.
* Why is the service so slow?
= Each service has different speed and speed according to your quantity. Sometimes late because "server is slow".
* Order showing complete, now what?
Wait a maximum of 24 hours then if you do not receive then mail us.
* Why Transection ID is not working?
We don't have network here for some time. And if there is no network, it does not verify the transaction ID. You will try after a while.
* I ordered a follower, why is it not complete here?
Facebook followers get the most orders so sometimes the server is down. And this problem is present in all sites. If you are late, you should understand 'Server Slow'.